The LOCKSS Program seeks an Operations Manager to oversee delivery of digital preservation services in the Global LOCKSS Network (GLN), CLOCKSS Archive, and other LOCKSS-based digital preservation networks. You will be responsible for the LOCKSS Program's portfolio of content processing pipelines, coordinating tasks incumbent on the LOCKSS Applied Preservation Services (APS) team, communicating with publishers and publishing platforms, and reporting to the LOCKSS Program Manager as well as CLOCKSS Archive leadership. Are you organized, an excellent communicator, and passionate about digital preservation and access to information? Join our dedicated team and become the LOCKSS Program's familiar face among the scholarly publishers and publishing platforms who are the LOCKSS Program's partners.
In this role, you will:
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Develop a thorough understanding of LOCKSS content processing operations, to run them with efficiency and provide excellent digital preservation services to the LOCKSS Program's partners.
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Serve as a responsive technical point of contact for inquiries from publishers, the CLOCKSS Archive, and other stakeholders in the GLN and other digital preservation networks.
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Collaborate with the LOCKSS team and partners to determine deliverables, create project plans, track current and pending processing and development work, and drive it to completion.
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Translate partner business needs into actionable internal tasks, and conversely, translate internal business needs into actionable partner requirements.
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Identify and champion opportunities for process improvement through workflow adjustments and technical investment.
To be successful in this role, you will bring:
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Bachelor's degree and eight years relevant experience, or a combination of education and relevant experience.
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Experience in the areas of digital preservation, Web archiving, or digital libraries, or demonstrated ability to pick up skills in areas like these quickly.
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Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
In addition, preferred requirements include:
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Experience with project management and typical support ticketing and task management and tracking systems.
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Familiarity with scholarly communications, content publishing platforms, bibliographic metadata formats, and/or digital repository systems.